Technical Account Manager - SaaS / API

First Point Group is recruiting for a Technical Account Manager (SaaS) with Pre-Sales, account management and new business development experience - you will ideally have 12 to 18 years of total career experience in this domain. Our client is a leading B2B provider of Software Solutions / SaaS products within the BSS domain. This opportunity requires comfortability with having technical discussions with prospects (such as API Integrations etc.). 

This is 100% remote working and a chance chance to work with an international provider of complex software solutions to some of the world's leading telecom operators. The key accounts that you will manage are based in America so will require flexibility with working hours to support American timezone.

***** PLEASE NOTE - sponsorship can not be provided, candidates must live in Portugal with valid rights to work.

What's in it for you?

• This is an exciting opportunity for an experienced Key Account Manager that will be comfortable managing International Enterprise Accounts (telecom operators).


• Opportunity to sell a modern, scalable BSS platform to enterprise clients globally.


• Collaborative, fast-growing environment with global exposure.


• Great company culture and positive environment nurturing talent for professional development.


• Fabulous career growth opportunities – as company scales. Mobility potential across multiple companies to progress your career.

JOB DESCRIPTION

Account Management – Existing Customers (70%)

• Build and maintain trusted relationships with C-level executives, procurement stakeholders, and technical decision-makers within existing enterprise and operator accounts.


• Partner closely with Professional Services and Managed Services teams, acting as a commercial liaison to support and drive upsell and expansion opportunities across areas such as billing, charging, mediation, CRM, and product catalogues.


• Lead RFP/RFI responses, proposal development, pricing discussions, and contract negotiations to grow and renew customer engagements.


• Own and deliver Quarterly Business Reviews (QBRs), presenting performance metrics, delivery progress, and roadmap alignment in line with customer strategy.


• Collaborate with delivery teams to identify, develop, and justify business cases for software upgrades, new projects, and paid services.

New Business Development – Prospecting (30%)

• Manage the full enterprise sales lifecycle for BSS solutions, articulating how billing, charging, invoicing, and mediation platforms solve complex operational and commercial challenges for large organisations.


• Work closely with Marketing on lead generation and go-to-market strategy, identifying priority markets, target audiences, and tailored value propositions.


• Drive end-to-end RFP/RFI responses, pricing strategy, and contract negotiations, clearly mapping solutions to customer functional and technical requirements.


• Lead discovery and solution workshops covering BSS architecture, integrations, APIs, cloud deployment models, and core platform capabilities.


• Maintain accurate sales pipeline management and forecasting using CRM tools.


• Stay current on market trends, competitive landscape, and evolving customer requirements within BSS and digital services.

Required Experience & Skills

• 12+ years' experience in enterprise sales, ideally within BSS, OSS/BSS, telecom software, or enterprise SaaS.


• Proven success selling complex, high-value software solutions to large enterprises or telecom operators.


• Strong knowledge of BSS domains, including billing, charging, CRM, customer experience, digital services, orchestration, and automation.


• Demonstrated experience managing long sales cycles and multi-stakeholder buying processes.


• Excellent communication, presentation, and negotiation skills, with strong CRM and sales metrics discipline.


• Solid understanding of APIs, data formats, and common system integration scenarios.


• Comfortable engaging with both commercial and technical audiences.


• Willingness to travel as required.

Preferred Experience

• Experience selling into Tier-1 telecom operators, ISPs, and MVNx environments (e.g. MVNOs, MVNAs, MVNEs) - BONUS


• Background working with system integrators, technology vendors, or implementation partners.


• Familiarity with cloud-native, SaaS, and API-driven BSS platforms.


• Established network within the telecom or digital services ecosystem - BONUS


• Additional European languages (e.g. French, Spanish) - BONUS